Returns and exchanges can be processed through our online portal. For additional assistance, please contact us at jizan520@gmail.com
Please note: Customers are responsible for return shipping costs; no exceptions will be made.
To check your eligibility for a return or exchange, please visit: Return Eligibility.
If more than the allowed timeframe has passed since you received your order, we regret to inform you that a refund or exchange cannot be offered.
Eligibility Criteria
To qualify for a return or exchange, items must meet the following requirements:
- Returns: Initiated within 7 days of receipt
- Exchanges: Initiated within 20 days of receipt
- Items must be unused and in their original condition
- Items must be returned in their original packaging
Important: We do not accept returns or exchanges on sale items, limited promotional items, or replacement items.
If items are returned without following our official return process, we cannot guarantee a refund or exchange.
Refunds
Refunds for eligible returned items will be processed to the original payment method within 1–3 business days of receiving your return.