Refund and Return Policy

Overview

Jizan Returns and Exchange Policy

No returns or exchanges on SALE ITEMS or LIMITED PROMOTIONAL ITEMSor DIY

Returns or Exchanges

To be eligible for a return or exchange, your item(s) must be:

within (7) days being received
unused and in the same condition it was received
must also be in the original box packaging
If you need to return or exchange an eligible item please follow the link below –

Jizan Shop Returns

If you have additional questions please email jizan520@gmail.com and provide your order number so we can assist.

If over 7 days have gone by since you’ve received your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds (if applicable)

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually requires 3-5 business days depending on your banks policies.

If USPS tracking states your package has been delivered, we will NOT be able to offer a refund. You will need to contact your local post office and file a claim.

Late or missing refunds (if applicable)

If you haven’t received a refund yet after we’ve notified you, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
jizan520@gmail.com.

Damaged or Defective

We only replace items if they are proven defective or damaged within 7 days of the order delivery date. If you need to exchange it for the same item, send us an email with photos of the damage or defective item at jizan520@gmail.com for further assistance.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your non-defective item. Original order shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.